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SHIPPING POLICY

 

            Order Processing:         

            Normal order processing can take between 1-3 business days (Monday – Friday).         

            Shipping Delivery         

            The following shipping methods are available, Standard  Ground (5–7 business days), Ship to Store (5-7 business days), Second  Day (2 business days) and Next Day (1 business day). Business days do  not include weekends and there is no weekend delivery for any shipping  method. Some items cannot be shipped using Second Day or Next Day due to  size, weight, hazardous materials and delivery address. These items  will only have Standard Ground or Ship to Store available. Currently, we  do not ship to U.S. Territories, APO/FPO, Canada or other international  addresses. Please note that orders could arrive in multiple packages.         

            You can track your order by clicking here. 

            Standard Ground:         

            Bio Factor offers convenient ground shipping with single day handling times! Orders delivered within the 48 contiguous states should  arrive in 5 – 7 business days depending on delivery location. Orders  shipped to Alaska and Hawaii will take an additional 2 – 5 days for  delivery and are subject to an additional $15-$30 delivery fee. Alaska and  Hawaii are excluded from Free Shipping promotions.         

            Ship to Store:         

            You may pick up your orders in New York City in Middle Village, Queens. Orders delivered within the 48 contiguous states should  arrive in 5 – 7 business days depending on delivery location. Orders  shipped to our Alaska stores will take an additional 2 – 5 days for  delivery.         

            


            Shipping Rates:         

   Flat shipping rates are displayed in checkout and subject to overseas shipping fees based on your location. Buy Online Pickup In Store
where available in Queens, NYC. Standard Ground
5 - 7 Business Days
(Order Before 12 pm CT) Ship to Store
5 – 7 Business Days  

  What is the "Oversized Shipping" charge?         

            For some items shipping within the U.S. an incremental  shipping charge may be incurred due to an item’s size and weight.  The  incremental charge is charged for total quantity ordered.  Note: The  incremental charge, if applicable, is displayed on product detail pages  and throughout checkout.         


            Shipping Promotion Exclusions         

            The following items are excluded from shipping promotions:  Oversized Shipping Charges, Gift Cards, Custom orders placed over the phone.  


            

            Signature Confirmation         

            Some orders may require a signature at time of delivery.  If  signature is required, carrier will make three delivery attempts,  excluding weekends and holidays. Carrier will not deliver unless they  acquire a signature.         


Please contact us for any questions that you may have.

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